During the pandemic, the Financial Ombudsman Service (FOS) saw a steady increase in the volume of complaints and queries being raised by consumers.
FOS Complaint Figures
The figures from January to June 2022 indicate the following:
- In H1 2022, approx. 73,000 complaints were handled
- 37% of complaints were upheld in favor of the consumer
- The banking and credit sectors had 44,200 complaints raised against them
- 212 firms had complaints filed against them compared to 216 in H2 2021
- There was no change to the upheld rate for the two periods
Our latest blog considers the data, the underlying trends, and how the regulator reacts to this information.