Complaints Handling

European regulator sees increase in financial consumer complaints

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ESMA today published a report that highlights an increase in financial consumer complaints. The number of complaints regulators have received in the first half of 2016 by financial consumers has increased, the European Securities and Markets Authority (ESMA) says. ESMA’s recent report on trends, risks and vulnerabilities (TRV) reveals that the total number of complaints …

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EBA consults on procedures for complaints of alleged infringements of the PSD2

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The European Banking Authority (EBA) launched today a public consultation on its draft Guidelines on the complaints procedures to be taken into consideration by competent authorities (CAs) to ensure and monitor effective compliance by payment service providers (PSPs) of the revised Payment Services Directive (PSD2). These draft Guidelines are part of the EBA’s work to …

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In a nutshell: The new rules on Complaints Handling under MiFID 2

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Complaints Handling is one of the many areas the European legislator focused on to improve Investor Protection across the EU. While the changes in primary legislation are marginal, the devil is in the detail and firms need to make sure they comply if they want to avoid a massive headache coming from those rule changes. …

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Rules for complaints against UK Regulators amended

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The Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA) today published the joint Policy Statement PS16/11: Complaints against the Regulators (PRA PS14/16). In this Policy Statement the PRA and the FCA report on the main issues arising from PRA Consultation Paper 5/16/ FCA& Consultation Paper 16/6* ‘Complaints against the Regulators (the Bank of England, the Financial Conduct …

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European regulator sees increase in financial consumer complaints

EBA consults on procedures for complaints of alleged infringements of the PSD2

In a nutshell: The new rules on Complaints Handling under MiFID 2

Rules for complaints against UK Regulators amended

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