Consumer Duty: Let Smart Tech Answer The Call ☎️ | Regulatory Insights Series #7

The seventh insight for 2022’s ‘Regulatory Insights Series.’ We take a look at how technology can support Consumer Duty.

Like us, you’ve probably already taken time to digest the recently published PS22/9 policy statement.

The content defines fundamental compliance principles – the requirement to deliver good outcomes for retail customers, supporting and empowering them to make the right financial decisions and avoid foreseeable harm.

The FCA wants firms to compete vigorously in the customers’ best interests and understand their needs, supporting them with certainty and setting good customer outcomes.

To make it a little easier, they’ve broken it down into ten expectations…

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Lavanya Rathnam

Lavanya Rathnam is an experienced technology, finance, and compliance writer. She combines her keen understanding of regulatory frameworks and industry best practices with exemplary writing skills to communicate complex concepts of Governance, Risk, and Compliance (GRC) in clear and accessible language. Lavanya specializes in creating informative and engaging content that educates and empowers readers to make informed decisions. She also works with different companies in the Web 3.0, blockchain, fintech, and EV industries to assess their products’ compliance with evolving regulations and standards.

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