The Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA) today published the joint Policy Statement PS16/11: Complaints against the Regulators (PRA PS14/16).
In this Policy Statement the PRA and the FCA report on the main issues arising from PRA Consultation Paper 5/16/ FCA& Consultation Paper 16/6* ‘Complaints against the Regulators (the Bank of England, the Financial Conduct Authority and the Prudential Regulation Authority).
In February 2016, the FCA, the PRA and the Bank of England published proposals for amendments to the Complaints Scheme. This Policy Statement provides feedback on responses received and contains the finalised amendments.
For the FCA statement and the full report, please click here.