The business profile
Diginex provides the bridge between traditional finance and the crypto world, leading both into a new era of finance—one that is safe, inclusive, and innovative.
Diginex’s EQUOS exchange elevates digital asset trading by combining financial technology and traditional finance features to create a new standard for crypto investing.
The vision for EQUOS is to provide a platform where investors and institutions can access legitimate cryptocurrencies in an environment that protects investors without sacrificing functionality.
It is the only crypto exchange that is part of a Nasdaq-listed company.
The business case
Diginex needed a compliance solution that could digitally deliver its Know Your Customer (KYC), Know Your Business (KYB) and Anti-Money Laundering (AML) processes for the EQUOS exchange.
EQUOS serves both retail and institutional clients globally. The solution chosen needed to streamline onboarding and risk management for different types of customers in multiple jurisdictions.
It was also important for Diginex’s compliance function to collaborate on case management with full transparency on where new applications were in their journeys. They needed to assign tasks and escalate customers for enhanced due diligence, without introducing delays into the process.
The solution from PassFort
PassFort has partnered with Diginex since December 2019, when our risk and compliance solution was selected for onboarding and ongoing monitoring of EQUOS customers.
Simplifying complex due diligence
EQUOS’ complex compliance requirements – serving both individual and corporate clients globally – were simplified through PassFort’s smart policy builder, which automates a workflow of different compliance checks.
The focus of Diginex’s configuration is not on using Straight Through Processing (STP) to drive efficiency – instead efficiency is achieved by automating checks and providing access to quality KYC, KYB and AML data for the compliance team to then analyse. This means they can then make risk-based decisions about each client.
Access to data
EQUOS’ automated compliance checks are carried out with 4 global data providers integrated through the PassFort API. This simplifies management of customer data in one place.
Access to trusted and comprehensive data on individual and corporate clients has enabled Diginex to achieve an average approval rate of 91% at first decision. The compliance team can also off-board bad actors to meet the vision of inclusive yet safe digital asset trading.
Full case management
Diginex’s compliance team collaborates in PassFort to make informed, risk- based decisions. Using our full case management functionality, they assign due diligence tasks, communicate with customers, and track progress of applications in one place. Collaboration is easier and decision-making faster.
What Diginex says
“We use PassFort to help our clients onboard seamlessly onto our cryptocurrency exchange, EQUOS. The platform helps us organise our compliance workflows and improves visibility over every customer application. PassFort is not only an onboarding platform, it is a unified database for managing both retail and institutional clients.
With the PassFort platform, EQUOS’ onboarding process and onboarding workflows are structured. We have many new client applications and a sizable compliance team dealing with them. PassFort allows us to have visibility of all our clients and where they are in their onboarding journeys, so as not to slow down processing of their applications.
With Bitcoin trading at all-time highs and our recently launched BTC Perpetual Futures contract, our clients are keen to get onto EQUOS and to start trading as soon as possible.
We have found the PassFort team to be responsive to any new requests. And, we have quarterly business reviews to discuss new features that will help us continually improve our digital compliance processes.”
Get in touch
The team at PassFort would love to help solve your compliance and risk management challenges. Their SaaS solutions, born in the cloud, bring automation and order to even the most complex KYC and AML workflows, supporting your team with what they need to achieve.
Whether you want to maximise straight-through processing or get access to quality data that will help you make better risk-based decisions, PassFort can craft a solution.
Please get in touch anytime for a conversation, they would love to hear from you.